WARRANTY TERMS
1st Outstanding Service Project Development. Counselor. Construction. Tourism and Foreign Trade Ltd. Padme Designs, the brand of Padme Designs, is responsible for production defects within the framework of the conditions specified in the warranty certificate or Invoice for the products it sells.
2. The warranty period may vary depending on the brand and model.
3. If the product fails due to manufacturing defects within the warranty period, it shall be repaired free of charge and returned to the customer.
4. The maximum repair period starts from the date of notification of the defective product to our technical services or, in the absence of a technical service, to the seller, dealer, agency, representative, importer or manufacturer of the product and is 30 working days.
5. The repair of the product will be carried out at Padme Designs authorized technical service.
6. Within one year from the date of delivery within the warranty period within the warranty period, the consumer may request free of charge replacement of the goods, refund of the price or price reduction in proportion to the defect, free of charge in cases where the failure cannot be repaired with the report to be issued by one of the seller, dealer and importer, respectively, in cases of failure to use the product and exceeding the repair period if the same failure recurs more than twice or different failures occur more than four times.
7. Removal, tearing of banderoles and labels affixed to the product case, errors caused by viruses and software, dropping, breaking, impact, crushing, bending, bending, short-circuiting, low, high or sudden voltage applications, grounding errors, deficiency, failures caused by faulty accessories or consumables not supplied by the seller, maintenance, repair, capacity increase, accident, fire, disasters, failures that may occur due to transportation operations, normal wear and tear, decay, corrosion, oxidation, etc. caused by atmospheric conditions.b. unexpected wear, tear and deterioration will not be covered by the warranty. In addition, the product will not be covered under warranty in other adverse use cases detailed in the warranty document. If necessary, paid repairs and services will be available upon request.
8. Any disputes that may arise must be notified to our company in writing.
9. Problems arising outside of all conditions can be applied to the Ministry of Industry and Trade, General Directorate for the Protection of Consumers and Competition.
Return Terms:
1. If the product you have purchased from our stores is not defective or defective and you want to return it, it must be delivered within 7 days with all accessories and box in a non-deformed condition.
At this point, the 15% usage and service fee arising from the seller’s rights is reflected to the consumer. The consumer has the right to return defective and defective products within 7 days without any service charge.
2. Padme Designs reserves the right to change its prices. Prices may change instantly depending on market conditions. Our company cannot be put under any obligation due to increasing or decreasing prices.
3. Padme Designs cannot be held responsible for a usage error stated in the user manual or for a system that does not exist in the product standards, exchange and return cannot be requested.
4. If the product you have purchased has been delivered to you via the cargo company, you should open the packaging of the product without damaging it and receive it after checking it. If there is a deficiency or damage to the product during shipment, you must file a report with the cargo officer. Our company cannot be held responsible for the problems that may occur by the Cargo Company.
5. For the return of the product that meets the return conditions, please contact Padme Designs sales authorities together with the gifts, invoice (return invoice), warranty certificate, if any.
6. If the invoice of the product to be returned belongs to the institution, the institution must issue a return invoice for the product return.
7. All kinds of shipping etc. fees related to the product subject to the return process belong to the consumer.
8. After the product is checked, if the necessary conditions are met, the product exchange will be followed by the relevant department or the payment refund will be followed by the accounting department.
Cancellation and Refund
In order to return the product you have purchased: the product, its gift, if any, and all standard accessories, packaging must be sent to us undamaged and complete with the original packaging. All you need to do is to notify us of your return request via email and get a return approval.
You can send back the product you want to return within 14 business days from the date you receive your order.
Return
Upon receipt of the returned product, the return process is initiated. After checking whether the product complies with the return conditions, padmedesigns.com will refund your credit card. The product price will be reflected on your credit card as “plus balance” within 10 business days depending on your bank. This process depends entirely on your bank and Padme Designs has no right to interfere with your bank.
Defective product return
For returns due to any defect arising from the product, you can return the product you have received within 14 days from the date of delivery.
If you encounter such a situation, you must send the product to us by following the steps above. If there is no defect arising from the use of the product, the product price will be refunded to you.
How long is the return period?
The product, its gift, if any, and all standard accessories, packaging must be sent to us undamaged and complete with their original packages. All you need to do is to fill in the “Return Section” on your invoice and send it to the address below via Yurtiçi Kargo (444 99 99). the shipping cost is on your own.
You can send back the product you want to return within 14 business days from the date you receive your order.
Do I have to pay the shipping costs for returns?
You are responsible for the shipping costs of all products you send to Padme Designs with a return request.
How long after the return does the refund appear in my account?
Your returned product fees will be credited to your bank within 5 days from the moment the returned product arrives at the warehouse, after checking that the product complies with the return conditions. Depending on your bank, the product price will be reflected on your credit card as “plus balance” within 10 business days. This process depends entirely on your bank and Padme Designs has no right to interfere with your bank.